Bad service

<p>I went to standard bank on the 28th of April which I already have my homeloan with for 6 years and needed to do a substitution as I got divorced. I did the application at a branch. The lady told me that this will take 3-5 working days for the approval. The week after I phoned the customer care line, but the operator couldn't see anything about the application. Then I went to the branch again on the 15th of May. Somewhere at head office they mixed the detail up and again I had to re-apply for the substitution. On the 19/5 the application was approved. After I asked what I must do to proceed with all the paper work the operator told me someone will phone me. Again I waited. On the 21/5 the lady at the branch phoned me to ask if someone contacted me to tell me the application was approved. Which they did then I complained cause noone phoned me as specified by operator on the 19th. She told me to phone the Monday and to tell them I accept the offer, which I did on the 22nd. To proceed they have to allocate the application to the attorneys. Which takes 2 days according to Standard bank. on the 24th it was still not allocated and the operator didn't could give me the attorneys name. On the 29th it was allocated and I contacted the attorneys to find out the procedure that follows as the Operators at Standard Bank can't tell me. On the 30th I send through the required documents to the attorneys as requested then the Attorney told me that they only are instructed to do the substitution, the change in the homeloan amount was never done. Again on the 2nd of June I went to the branch for the amendment to be done. The lady at the branch did the request for amendment to be done the operator send a e-mail for the amendment that will be done. Again I was told it will take 2-5days. I contacted the attorneys to inform them about the amendments. On the 6th I spoke to another operatorTebogo he checked the amendment and saw it was not done yet, he then told me he will put an acceleration on the request. On Monday the 12th of June I contacted the Customer call centre again as I didn't receive confirmation yet. Just to hear again that the application was cancelled, which appication this is I still don't know and the amendment was not done. I must re-apply again! Seriously! Wasting my time for a month and a half. This branch service is great but there is where it stops. I am do discussed with Standard bank as I always recommended them for homeloans. In future I will not recommend them. If I went through SA Homeloans this all would have been done and I wouldn't have to stress about where I would need to find the money to pay my ex husband as Standard bank wasted one and a half months of my time and apparently aren't going to make the amendments!</p>