Bad Service

<p>i was in areas by one month on my home loan account so i phoned standard to make arrangements for the money to be deducted over 3 months and i was told by the consultant that i would have to phone every months for the 3 months to arrange the extra money to be added which i did and i finished last month paying so now this months they have still deducted the extra even though i never made any arrangements for that now the consultant i spoke to today tells me i should have called to tell them stop so they can change it manual which is now the statement that is contradicting the statement of the first consultant i spoke to now,i'm being told that the money does not yet reflect on their side so i would have to phone again later today when the money reflects to arrange a refund which i dont even know how long it will take.........and it is not the first time i experience this from standard...i opened a cheque account which i was never told that foreach debit order that does not go through i would be charge R115.00 untill i stopped using standard bank,same when we took mortgage loan standard lawyers did not inform us that there would be extra money added on our installment for crime rate something.....this is just horrible</p>