Bad service

<p>A week ago I decided to pay off a revolving credit facility account I have wwith Standard bank. I worked through my personall banker for the transaction. Having transferred all the funds into the account I was informed that I had indeed paid the full owing amount. I also made a request that the account should be closed as I no longer need the facility. My personal banker advised that the closure shall happen in the next following day. The next following day the account had not been closed. She advised me that there was an IT rellated problem and the account remains open. It is now days since I have paid off the loan. I am really surprised that the bank's IT would take days to sort out one account, how many such transactions happen daily?</p>