BAD Service

<p>i went to std bank to withdraw money for an amount of R3058 the machine froze then i received a slip stating: Trans cancelled communication time out, but my money was gone. i went inside to report the matter, i was told to wait by the front desk lady, a consultant came after 30 min( i was kept in the dark for 30 min of whats gonna happened with my money). this lady slept me with a form then walked away i didnt know what to fill i heard to run around the bank looking for her, after i found her i told her im looking for the manager. she told me that shes the manager i was shocked that how can she be the managerwhen shes so unprofessional and so unhelpfull , she didnt apologies she just told me to bring the form back to her, i felt like crying it was as if im lying or im bothering her she didnt have time or cared i dont know if its because shes pregnant, even now im still trying to figure out why she treated me like this, all i needed to hear was that it will be ok or you will get your money back. she spoiled my friday and i use to love standard bank but i will stop banking with them trust me my friends will know about the service as well. After all this thanks to Mama Lolo and Manaka who took the form and processed so they can invistigate but i must say how can it take 24 hrs for you to get your money back when it is their machines who have a problem they must be fixed. </p>