RR
Richard R

1 reviews | Active since Oct 2011

20 Apr 2017, 00:48

bad service

<p>i went in to the bank on wednesday,13 march to get a statement for oct 2015 and march 2016.</p> <p>I spoke to gift at the bank. She requested my statements and asked me to come back on saturday 15 march to collect them. when i got to the bank on saturday she was offduty and i got told to email her on tuesday, as i was leaving sa on monday to return to work in sierra leone. I emailed her on tuesday 18 march, i received my statements today 19 march, completely bare only 1 entry on the whole page. so what was the whole point of requeating statements then?</p> <p>are people at head office so content at making their customers run after them all the time to do their jobs correctly.</p> <p>can i get my statements please</p> <p>IMMEDIATELY AS YOU HAVE ALREADY WASTED MY TIME BEFORE.</p>

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Replies (2)
Standard Bank
Standard Bank's reply24 Apr 2017, 14:18
Official

Dear Richard

Thank you very much for your posting.

Email has been sent through to you to get more information from you.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply02 May 2017, 11:27
Official

Dear Richard

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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