1 reviews | Active since Apr 2017
BAD SERVICE
<p>My name is Pretty Mlangeni am laying this complain on behalf of my mother Prudence Sizakele Hlanganyane who has been a loyal client with standard bank now in return she gets a bad services.</p> <p>On the 20th of March 2017 on her accoount standard took an amount of R1000 from her, she went to Branch standard bank at Jabulani Mall, she received no help but a bank statement that is not even detailed, then they gave her pethetic explaination for all i care they strungle even explaining their biling.<br />I assisted her to call the call centre we spoke to several consultant they were also struggling speaking things that has no meaning, untill we requested to speak to the Team leader we then spoke to Arnold Mulau | Team Leader, Self Service Banking, from Contansia he was also struggling how amazing and said that he will escalate this to some unknown department , try to be in contact with him but we still receiving no Feed back.</p> <p><br />From: Mulau, Arnold A ********** <br />Sent: 28 March 2017 01:29 PM<br />To: Pretty Mlangeni ********** />Subject: [EXTERNAL] No feedback as yet</p> <p>Hi Pretty</p> <p>Please note I have picked up no resolution has been done as yet on your mom’s account<br />Apologies for the inconvenience caused, I will still make a follow up for her.</p> <p>Kind regards,</p> <p>| Arnold Mulau | Team Leader, Self Service Banking<br />| Customer Contact Centre| Standard Bank South Africa <br />|(: +27 10 ********** | <br />|: ********** www.standardbank.com</p> <p> </p> <p>From: Mulau, Arnold A ********** <br />Sent: Tuesday, April 04, 2017 8:59 AM<br />To: Pretty Mlangeni ********** />Subject: [EXTERNAL] RE: No feedback as yet</p> <p>Hi Pretty</p> <p>Apologies for not coming back to you in time<br />Email was sent for this issue to be attended to however I see no one has contacted the client</p> <p>I will make a follow up shortly to get this resolved</p> <p>Regards,</p> <p>From: Mulau, Arnold A ********** <br />Sent: 04 April 2017 04:35 PM<br />To: Pretty Mlangeni ********** />Subject: [EXTERNAL] RE: No feedback as yet</p> <p>Hi Pretty</p> <p>This has been sent to a different department for further assistance</p> <p>Regards,</p> <p>if this is how customer are treated on a daily basicThis is a sign of unproffesional and Disgrace service on such a big Business.</p> <p>My mother is on process of changing banks and am also considering of doing the same, of which at this point its i think its a right thing to do cause no one want to be *****ed after using a bank over period of 30 years.</p> <p>STANDARD BANKS IS TERRIBLE SERVICE PROVIDER AND THEY ARE *****ING CUSTOMERS.</p> <p>Prudence Sizakele<br />Hlanganyana<br />Service RequestNo: ********** 867.<br />Contact number: ********** 785.</p>