AC
Assia C

1 reviews | Active since Oct 2015

05 Apr 2017, 11:15

BAD SERVICE

<p>I HAVE BEEN A STANDARD BANK CLIENT FOR CLOSE ON 20 YEARS, I AM A PRESTIGE CLIENT BUT THE SERVICE OFFERING IS A JOKE. DEBIT ORDERS REJECTED WITHOUT PRIOR WARNING, NEDBANK CONTACTS THE CLIENT PRIOR TO REJECTING AND CHARGING RIDICULOUS FEES. I PUT A STOP PAYMENT ON A DEBIT ORDER WHICH WAS PAID (THREE DAYS LEAD TIME) AND MY CREDIT CARD DEBIT ORDER REJECTED RESULTING IN MY CARD BEING BLOCKED EVEN THOUGH I HAD TRANSFERRED MORE THAN THE DEBIT AMOUNT PRIOR TO MONTH END.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply06 Apr 2017, 11:43
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***

Standard Bank
Standard Bank's reply07 Apr 2017, 07:15
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***