1 reviews | Active since Mar 2017

27 Mar 2017, 15:10

bad service

<p>I just got off the phone with Standard Bank Call centre after I was advised by the branch to contact them and were told that I cannot be assisted. I previously had a cheque account and still currently have a credit card and bond acc with Standard bank and wanted to view one payment made into my closed cheque account but were told that it’s impossible for them to view the payment seeing that I already closed the account. In my view this is bad service because the payment dated back 2015 which is not that long ago.</p> <p>I think I might have to consider closing my other acc with them.</p> <p> </p> <p>cell ***Mr Isaacs</p>

0
Replies (2)
Standard Bank
Standard Bank's reply28 Mar 2017, 09:33
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply30 Mar 2017, 09:05
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***