bad Service

<p>Standard bank Merchant Services.</p> <p>We have been having an issue with Merchant services and their promises to provide feedback and poor service delivery.</p> <p>In this particular instance we have been looking for feedback on outstanding amounts that show pending on the our sales reports .On Monday 20th I was referred to a supervisor Merilia who advised she will look into the query and give me a call back in an hour . She left a number advising me she can be contacted on this number however when calling this number you go through to a voice message which asks you to spell the persons name? when spelling the name it tells me its not recognized.</p> <p>When calling Wednesday I was told Merilia had already left and no other supervisor is available to assist no answer could be given as to why she could not provide feedback .</p> <p>I was advised a message (the third one ) would be passed on to her and she would contact me today.</p> <p>When no contact was made I called in to be told she is not available as she is in a meeting and another message was left.</p> <p>In the interests of solving a payout Query where amounts are not being paid into our account we expect more efficient Service delivery considering the impact a shortage would have on our company.</p> <p>If you are considering using Speedpoint services and Merchant online as your service provider I would think twice as their service is really lacking,</p> <p> </p>