Bad Service

<p>Good Morning I am Obakeng Motsisi and I would like to complain about the service we received at Standard Bank Jabulani Mall Branch as we have a club account with Three signatories. Our account was frozen as we were not depositing money in the account due to certain reasons of the family, now it happened that our aunt died and we needed the money that is when we realised that the account was frozen. Now the three signatories went to the Jabulani Mall branch to sort it out but then one signatory doesnt get any proof of residence at all to her house ,that is when she was adviced to meet with her ward counsilor to get it ,which she did go to the counsilor but the counsilor said she must go to the department of housing and she did do so. </p> <p> </p> <p>On Saturday 18 March 2017 we were at the Standard Bank Jabulani Mall with all documentation and the signatory with the proof of residence from Department of Housing was told it is not valid and cannot be accepted. We were served by a man called Steven Lobe. The problem is not that we have the incorrect document it is the manner of approach by Steven . He was very rude and portrayed unpleasing tendencies of underming us ,which he arrogantly told us that he has been working in Soweto for many years he knows all the counsilors,</p> <p> </p> <p>We did not appreciate his bad attitude and mannerism and we would like to get helped with the correct information so that we can unfreeze the account and move to another bank ASAP because we can not tolerate such behavior from Standard Bank .</p> <p> </p> <p> </p> <p>Thanks</p> <p>Obakeng</p>