BAD SERVICE

<p>About a week ago my account was frozen due to it not being fica compliant. I had been sick in bed no use or access to any money and I have a two year old son who would at any given moment require something as emergency. I knew that my account details were up to date as i changed my account details and surname from my ****en to married name. after getting hold of their fica department the consultant had to unfreeze my account and said it was done in error!!!!! unacceptable!!!! Also got an email for R.20c arrear on my veichle payment, really i think standard bank has bigger money to collect than my mere R.20c , the lady advised its sytem generated, surely you can set the system to send letters to people who actually owe more than a cretain amount of money???? they loaded all the details for my car incorrectly I had sigend all the paperwork etc but they loaded it onto my mums name??? ridiculous, they need to get their admin in order and stop harrassing the clients that actually are innocent in all of this. I find it appauling that things are done willy nilly and no-one is taking responsibility once correspondence etc is sent out, damage control has to place due to their admin errors. if this trend continues i will be closing all my accounts with them and moving over to a bankc that actually functions in a proper manner.</p>