Bad Service

<p>I emailed the complaints department over a month and a half ago regarding a query over my cheque account which was still accumulating charge though I had not used the account since they froze it. I was contacted by a collections agency claiming that I owe R2000+ to the bank for charges incurred. This came as a suprise to me because I am the banks client, they have my contact details but failed to make contact with me. Infact once they had frozen the account I made attempts to close the account all of which failed. Whats suprising to me is if the account was frozen how was it still incurring costs?. I got an automated response from the bank saying they are investigating the matter yet no one to this day has contacted me instead I am receiving calls from this collections agency demanding I pay them when I have made it clear that I will not pay them until the bank itself resolves this matter. Firther more it is on their website that before they close the account they will attempt to contact you and they did not such thing. Further morw this collection agency sends me letters which state that I owe on a loan. I do not have and have never had a loan with standard bank. The collections agency and the bank are both *********** and this is highly annoying. Standard bank needs to tell the agency that the fault was on their side. This careless behaviour by the Bank is affecting me negatively and this is unacceptable. I need this matter resolved ASAP or if they fail to I will take it to the banking ombudsman to resolve it on my behlaf then seeing as they see no sense of urgency and do not care that their carelessness is affecting my credit rating. The refrence they gave me ********** 765. Im interested to hear what poor excuse they will give to try and resolve this aia know however that I am not going to pay a cent towards this and they need to fix it and get their act together. </p>