Bad service

<p> 28 december my wife got ****med at the atm. All our money was ****** out of our bank account. The same day i phoned standard bank to stop the cards and report *****. They told me the matter would be solved within 6 working days. We are at the 11th of january and still no response from them. I have been phoning for the last 4 days now and they keep on telling me to wait 24 hours, and everytime i phone in i have to repeat to them what happend. My debit orders couldnt go through wich gave me bad credit scoring and my account went in the minus with R600. Why should i pay the R600??? Why should i pay penaltys because of my account that went into the minus??? Its not my fault that i was ****med! I have been patient this far but i would just like to know whats going on???!!! I am really thinking of closing my account at standard bank. The service i am getting is just not fair.</p>