Bad service

<p>For years now I hve been with Standard Bank. I am currently a Prestige account holder. Of lately I have noted a bad and uncaring customer service when it comes to even respond to emails. Last year I sent an email to ********** on a matter that relates to my Fundisa account and I never received any response save an auto promise that I shalll be responded to. On Tuesday I again sent another email to Prestige and I have not been assisted. This begs the question why is Standard Bank not discontuining the email communication as one never receives a response. I must say that I am disappointed. </p>