BAD SERVICE

<p>Yesterday the 22nd of December I went to the Standard Bank Branch in Hatfield because I wanted to migrate my salary from another bank to them. I waited there for more than 30 minutes and when i went to complain I was allocated a lady named Modiehi Mphafi who told me that whatever i wanted to do was not her area of specialization and that she only works with appointments.</p> <p>So I asked her if there was no one who "specialized" in what I wanted but couldnt get a satisfactory answer. I let that be. Having checked my documents, she told me what I needed to bring to her for the transaction to be completed. I came back to work and e-mailed her requesting an appointment for 9h00 today (the 23rd). She conceded to the appointment by email. Needless to say that i went to the bank this morning and waited for more than twenty minutes and she never pitched. No one could give me an explanation of her whereabouts.</p> <p>i was already back at work when she called me to ask me that I should come back; that she had a breakdown and couldnt make the appointment on time. This is the same person who was so "vocal" the previous day and making it clear to me that she was doing me a favour by attending to me as she only worked with "appointments"!</p> <p>I find the service disgusting and disrespectful to say the least. We all have important jobs where we work but one should be considerate of others and know that it may just happen that the shoe might be on the other foot one day !</p>