Bad Service

<p>Dear Standard Bank</p> <p> </p> <p>Please fix your refund policy and customer services because I went your Balfour Park Branch on the 8th of August to change my account from a student achiever account to a cheque account. Then one of your employees at this branch, gave me a form and asked me to fill out my personal details in order to change my account. I filled the form out and I was not asked to sign anything, okay. Then a month passes, and I have not received my new bank card but at this point I have returned to work and are now in Cape Town. I visit your Mowbray branch and a gentleman helped me and he notified me that a card was not ordered for me when the change in account took place, okay then I apply for a card and it arrives 7 days later. Okay, I am not aware that the change in account also authorised (without my consent) a funeral policy to be taken out on my behalf and for the money to be deducted from my account. Okay, then I stopped using my account for two months (September and October) and I notified mid October that my account was in rears. Okay, I check my bank statement and I realise that there is this funeral cover, I assume that there must be a mistake so I call your customer Service and they refer me to my nearest branch which is Rondebosch. I get to Rondebosch and I speak to a consultant and she retreive the document submitted for my account change and I realise that the rest of the application was not given to me but only the page that required my contact details. The rest of the application was filled out by someone else, with information that was not even correct. Okay, the consultant then called the fneral cover department and they cancelled the policy but now there is an issue with refunding me. I have been waiting for a month for this to be cleared and as I wait for it to be cleared I am accumulating more overdraft interest which is not fair as I have full intention of closing my account and taking my business elsewhere. Okay, so my problem is the following. it have been more than a month and I have only received my reference number about this issue today. I am not happy about how Standard Bank is handling my query because the amount in question is a lot thus I need it to be cleared immediatelty, I have given them a month and they have shown to not have taken this ********** incident which actually should be reported to the Insurance Ombudsman and FICA regulation body. </p> <p> </p> <p>I went to the branch in Rondebosch again and there has been 0 progress. I am highly disatisfied about the conduct of Standard Bank employees especially Balfour Park branch.</p> <p> </p>