1 reviews | Active since Jun 2011
Bad Service
<p>there is ***** that happened to my card and i contacted standard bank ***** department to report the matter, they did block the card. on monday i contacted the bank again to fill in the dispute form for that transaction. since the day i have been doing the follow up and i am not getting any positive feedback., yesterday i called again and they told me my matter hasnt been attended to and i was shocked. Today i called again and they telling me that the will log a new query for me and wait for the new turnaround, because my query it was not attended to. i dont know why are they playing with our money. i need my money and i am not going to wait for the new turnaround as this query i logged it on the 27th november</p>
Good day Thabile
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Thabile
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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i am still not getting any help, when i call standard bank no one knows about this transaction, this morning i called the card division to check if the reversal has been done, and i spoke to Rejoice whom she refused to give me her surname, she told me its going to take 6 weeks for them to get back to me. i dont know if i am a fool or what, they taking a ride on me. if thats the case, i would like to cancel my account with you so i can go and open another account with another bank.
i am still not getting any help, when i call standard bank no one knows about this transaction, this morning i called the card division to check if the reversal has been done, and i spoke to Rejoice whom she refused to give me her surname, she told me its going to take 6 weeks for them to get back to me. i dont know if i am a fool or what, they taking a ride on me. if thats the case, i would like to cancel my account with you so i can go and open another account with another bank.