1 reviews | Active since Dec 2016

12 Dec 2016, 15:17

Bad service

<p>I went to deposit money on the 25th of November on the ATM.There was a cash jam of R600.I went inside the bank.Paul told me that the bank will refund me the money that day or the following.The money did not reflect i had to go back to the bank Paul said that i should go and see Prudence.Prudence said that she will forward the deposit slip to the Head Office so that they will refund me,she promised me that she will call me but she did not do that.I had to go back to thr bank and she said that she will resolve the matter and call me back.She did not even bother to call me.I had to call her again.Right now she is telling me stories.This is bad service.I am greatly disappointed by the service.All they do is to lie to me.</p>

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Replies (1)
Standard Bank
Standard Bank's reply13 Dec 2016, 10:43
Official

Good day Evelyn Jaji

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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