BM
Bongani M

1 reviews | Active since Jan 2014

03 Dec 2016, 15:03

Bad Service

<p>Afternoon!</p> <p>Trust all is well</p> <p>We are having a challenge with Matildah Mpho Mashigo(Standard bank Teller) Who normally assist us with the change. Each time I send one of our staff to request for a change she always unprofessional and does not pay attention to the staff, always having an attitude.</p> <p>Today(2016/12/03) when Annett was there she told Annett that she can not help because we did not bring the stats for change requisition. But I went there, in speaking to her supervisor, the stats was there.</p> <p>The problem I have is each time she gives us the service we encounter problems like there is not change or we do not have the requisition stats etc...</p> <p>Would you kindly address this issue with her or the her supervisor, to avoid the recurring of the same.</p> <p>Banking on your assistance in this regard.</p> <p>Kind Regards<br />Sibongile<br /> ********** </p>

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Replies (3)
Standard Bank
Standard Bank's reply05 Dec 2016, 13:51
Official

Good day Bongani

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply06 Dec 2016, 08:36
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply06 Dec 2016, 08:36
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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