LM
Linda M

1 reviews | Active since Aug 2013

01 Dec 2016, 10:52

Bad Service

<p>Annoyed with the recent service provided by Standard Bank.</p> <p>I am unable to login onto Internet banking as well as Cellphone banking. My account has been blocked on internet banking therefore making it possible to make payments. I have called your number: ********** 000, this was on the 30 November 2016 at 15:35pm after holding for 10 minutes and not getting any help, I then put the phone down.</p> <p> </p> <p>Because i am disgusted and annoyed with whats going on with my Internet banking, I then called again this morning. I have been on hold for more than 30minutes and still no help.</p> <p> </p> <p>Can you please sort your large volumes of calls on your contact number: ********** 000 . The service that you are providing is deteriorating by day.</p> <p>By the way I still need to make payment via Cellphone and Internet banking. Can this be sorted out.</p> <p> </p> <p>Regards,</p>

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Replies (1)
Standard Bank
Standard Bank's reply01 Dec 2016, 15:54
Official

Good day Linda

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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