PG
Poonam G

1 reviews | Active since Nov 2016

16 Nov 2016, 08:01

Bad Service

<p>I have been into the Standard bank branch multiple times to update my address and contact details. I even received an sms to confirm the changes have been update but I do not receive any notifications on my cell number that was updated. The sms's are still going to my old cell number which is being used by someone else. How is this keeping the client FICA details updated and what security is in place for things like this.</p> <p> </p> <p>How many more times will i have to go to branch to fix the details?</p>

0
Replies (3)
Standard Bank
Standard Bank's reply16 Nov 2016, 16:02
Official
Good day ****am Govind Thank you for your posting. Please note that further details have been requested from you via email in order for us to address your concerns. We await your response. Best regards Complaint Resolution Centre *** *** (fax) ***
PG
Poonam G's update22 Nov 2016, 10:56
Reviewer Update

I have not received any email requesting any additional information.

This is ridiculous!!!!

Standard Bank
Standard Bank's reply22 Nov 2016, 15:37
Official

Good day ****am Govind

Please note that the email was sent to the email address you provided on your Hello Peter review.

Should this email address not be accessible, please note that we have requested for your ID and account number.

You are welcome to send us the details in a private message on Hello Peter, or email us on the email address listed below, addressed as Hello Peter Complaint.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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