LH
Lynne H

1 reviews | Active since Jun 2015

04 Nov 2016, 21:33

Bad Service

<p>A couple of months ago i made an arrangement with Standard Bank Card Division to debit set amount on pay day, so i stick to the agreement only to receive messages like this.</p> <p> </p> <p>"Standard Bank:You failed to pay your credit card as promised. You must pay urgently to avoid legal action or call us on ********** 807, 8am to 7pm"</p> <p> </p> <p>Upon investigation i saw the payment agreement from my side has be honoured, the credit card debit order went through succesfully now i question what's going on why am i receiving threatening messages????</p> <p> </p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply07 Nov 2016, 08:58
Official

Good day Lynne

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply11 Nov 2016, 15:03
Official

Good day Lynne

As per email sent to you earlier today, this matter has been addressed and clarity provided regarding our position on the matter.

Kindly let me know if there is anything further I can assist you with.

Kind regards

Colin Kriel

Kind regards

Complaint Resolution Centre

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