1 reviews | Active since Oct 2014

31 Oct 2016, 15:22

BAD SERVICE

<p>Good Day</p> <p> </p> <p>I experience the last month poor service from Standard Bank, after a littlebit of fite me and my husband received our new Gold Cards. After i received the card i ask the lady at reception if the card is fine can i just pay or withdraw money she then reply yes there is no problem. When i try to purchase something it did not allow me to do so, only to fine out the next day that i need to reset my pin and get a new pin.</p> <p> </p> <p>That was sorted out, then today when i want to trf money at the Atm not one of the Atm machine's allow me to trf money from one account to the other. i then phoned them and after about an hour on the phone and transferd from one to another person they helped me to put the cheq and the credit card on the system.</p> <p> </p> <p>But still when i try to trf money it did not allow me to do so, and i dont have time at work to sit with private calls on the phone. After a few emails send to Alberton Branch just to phone me and help with the accounts to be linked nobody seems to help me with that at all. it is like they dont's car about there customers.</p> <p> </p> <p>It is the 31st and i already received an email to stated " to avoid extra late pmt fees please pay your acc".</p> <p> </p> <p>Now that i try to sort it out from my side and nobody want to help me i will not pay that extra fees.</p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply01 Nov 2016, 08:41
Official

Good day Elma

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply01 Nov 2016, 14:23
Official

Good day Elma

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply03 Nov 2016, 06:29
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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