CG
Carly G

1 reviews | Active since Sept 2016

11 Oct 2016, 07:46

Bad Service

<p>i app**** for a Blue Bean Credit Card on the 19 September. the same day it was approved and i received an approval letter. two days later i received a call to confirm and requesting documents i needed to submit which i had done thrice. i then received a call notifying me of delivery which takes 5 days. i have called the call centre many times. i have spoken to Monawa, Matshidiso, Itu, Lorainne who even gave me a reference number for the query. On the 06 October i called and spoke to Zama who advised me she would escalate my issue to her superior. i am still awaiting the delivery of my blue bean card.</p>

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Replies (2)
Standard Bank
Standard Bank's reply11 Oct 2016, 13:35
Official

Good day Carly Gopaul

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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CG
Carly G's update14 Oct 2016, 14:07
Reviewer Update

This is such a bad sense of business. i dont think i want to do business with Standard Bank now at all. No one has even gotten back to me ever.