Bad Service

<p>Good Day Peter</p> <p>I had a very terrible challenge with Standard Bank from th Eatgate Branch to their call centre staff regarding the query I logged with them.</p> <p> </p> <p>On the 3rd October 2016 I deposited money amount R5000 on their ATM at Eastgate around 19h40-20h00 the machine returned the other notes amounting to R1400 and it said 'CASH RETRACTED".I called immediately to report it and i was adviced to go to the branch tomorrow morning of which I did.</p> <p> </p> <p>The query was logged on the 4th with REF: ********** 481 I made many follow up calls regarding this including me visiting the branches.Saturday i was told the query has not been attended to.</p> <p> </p> <p>This morning i received a message saying the query has been resolved but the money has not reflected on the account.I called the ********** 000 I spoke to Jeff however could not help me only to say "THE QUERY WAS NOT LOGGED CORRECTLY" then transfered me to ATM Queries of which I spoke to Candice who told me that is closed while asking her questions she told me she CAN NOT SPEAK TO ME MORE THAN 5 MIN ASTHERE ARE CUSTOMERS CALLING AND HANG THE CALL.</p> <p> </p> <p>Kindly assist.</p>