1 reviews | Active since Oct 2016

05 Oct 2016, 08:48

Bad service

<p>On the 23rd August 2016 I was given a Credit Card settlement offer by Norton Lamrianos Attorneys representing Standard Bank which was valid until 25th August 2016. I paid the account the same day and sent the proof of payment to the attorneys.</p> <p> </p> <p>On the 26th August 2016, Thuraab from Standard Bank sent me a paid up letter which was all good and well. And by the way, exactly at this period I settled all my biggest debts because I'm in a process of applying for a bond. Fourty days later, all the other accounts have been updated on my ITC Credit Report accept Standard Bank which still shows the same balance I was originally owing.</p> <p> </p> <p>This is holding me up as my family do not have a roof currently. We are renting and loosing a lot of money that we could be saving up for our new house. Can someone with the sense of urgency please attend to my matter. I've got the proof of payment, the paid up letter and the screenshot of an updated credit report.</p>

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Replies (3)
Standard Bank
Standard Bank's reply06 Oct 2016, 08:28
Official

Good day Thami B Radebe

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply06 Oct 2016, 11:20
Official

Good day Thami B Radebe

Thank you for allowing us the opportunity to rectify the matter.

Please refer to email correspondence sent with the outcome of your matter.

Kind Regards

Megan Scullard

Complaint Resolution Centre

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*** (fax)

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's update06 Oct 2016, 11:24
Reviewer Update

I've got a response finally. I will check my report within 5-8 working days. If I see progress, I will fix my rating for you guys. It is unnessesary though for us to be sorting out issues in this platforms, next time please try and be proactive.