1 reviews | Active since Oct 2016
Bad service
<p>I deposited money in my account on Fri,awaiting the amount to be cleared and in the interim I am unble to swipe or withdraw.From account.This morning I found myself stranded at a petrol station.I have money swipe ma account and I was told I have exceeded my limit and couldn't withdraw.I had to wait for someone to bring me cash or I was going to leave my phone at the petrol station.I would like to know what is causing me not to be able to use my account and inconvenienced.</p>
When I called ********** on the 30th September and spoke to Tumi or even on the 1st when I spoke to Mo.None of the mentioned the fact that I will not be able to use my account within the seven working days.What would have happened if I had an emergency or was stranded far from anyone that could have come to my rescue.In the meantime it is business as usual for standard bank and I have been charged for the deposit made on the 30th of September.If one doesn't have to FICA the account numerous times I have to be stranded and inconvenienced
When I called ********** on the 30th September and spoke to Tumi or even on the 1st when I spoke to Mo.None of the mentioned the fact that I will not be able to use my account within the seven working days.What would have happened if I had an emergency or was stranded far from anyone that could have come to my rescue.In the meantime it is business as usual for standard bank and I have been charged for the deposit made on the 30th of September.If one doesn't have to FICA the account numerous times I have to be stranded and inconvenienced
Good day Portia Luphindo
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Portia Luphindo
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***