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Antoinette W

1 reviews | Active since Jun 2011

05 Sept 2016, 09:22

Bad Service

<p> I own a Diesel Depot and I bank with First National Bank, I however have Standard Bank customers but thei fleet cars does not want to work on my credit/debit card machine. One of my customers brought me documents to complete which I did and they send it back to Standard Bank this was two weeks ago and we never heard anything from Standard Bank yet all my details telephone number office number etc is on the application forms so last week I phoned Standard Bank and spoke to Keitumetse Modisane whom send me new application forms which I completed and send back on Thursday 9:50 now it is Monday 3 days later and still I can not help Standard Bank card holder. Standard Bank wanted my whole hitory, company documents, Tax clearance, proof of residence ID the whole nine yards and I do not want to a credit/debit machine from Standard Bank I do no want credit I dont even want an account I just need tham to link my merchant number with their merchant number yet you need to be interogated and then you need to wait three working days still not TO BE ABLE TO HELP STANDARD BANK CLIENT, really people does it take three days to connect one merchant number with another THREE DAYS in which I could not trade with Standard Bank clients what should these Standard Bank clients rather change their accounts to First National Then maybe things will start happening?</p>

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Replies (3)
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Antoinette W's update07 Sept 2016, 09:36
Reviewer Update

Still no feedback from Standard Bank no reply no comment STANDARD BANK CLIENTS attention please think twice before using this bank because here is proof that if you have a problem with standardbank it takes them days/weeks before they come back to you if they come back to you at all.

Standard Bank
Standard Bank's reply07 Sept 2016, 11:44
Official

Good day Antoinette

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
***
********** (fax)
**********

AW
Antoinette W's update19 Sept 2016, 08:42
Reviewer Update

Standard Bank finally sorted out the merchant link by the 9 September 2016 - Thank you Hello Peter!!!