Bad Service

<p>On the 25th June my salary was paid into my Acc and the SMS notification showed the amount that went into my Acc and the balance already was R1800 less,as I don't have any debit orders and overdraft and I didnt get notification of any transaction I went to the branch to find clarity but I got a quick explanation that "since I'm using cheque Acc some transactions don't go through immediately so they only went through on a later stage when I don't have money on my Acc and they put me on a minus..." On the 19th of July something told me just to check my balance via Std bank App because of what happened last month only to find out that I was again on -R1000 and it really got me worried this time around and immediately I blocked my card,the following day I checked my balance again and this time around I was on -R3000 I called customer careline because my card was supposed to be blocked and they opened a ***** case for me.On the 21st July my Acc was on -R7000 plus again I went to the branch and just my luck I found the same lady and this time around she gave me a piece of paper with customer care line no. which she was supposed to have done in the beginning I would not have been going through all this trouble and again I think she's got a problem with her English because I already told her I phoned them so that means I have their numbers already the reason why I came was because the money was escalating everyday and I was gona get my salary the following day and by the look of things I was losing more than half my salary,my only means of surviving... Anyway I called that no. again just to let them know the money is still escalating...All in all I've lost +- R10 000 and then after all the effort and the trouble I went through calling the ***** department explaining everything that happened including the fact that I went to the branch on the 25June and the explanation I got from the branch but to my surprise they came to conclusion to decline my claim based on the fact that I didn't do anything about the matter because they can see the was a salary paid in my Acc on the 25th June,I mean really I already told them of all my efforts that I even went to the branch.I explained myself again and its only then they said I must go to the branch and ask them to email them a letter to proof that I went there on the 25th June and the advise they gave me,I wonder why they didn't ask me to do that in the 1st place I told them but my guess is they don't care they only looked at a matter in a way that it will b on the favor of the bank and not pay anyway I had no choice but to go to the branch as advised and the enquiry lady still had a nerve to tell me she can't help me except to give me a statement, I mean what did she expect me to do with a statement??? I can get a statement myself from ATM,the ***** department can see my statement on the system,my question is why standard bank have so *********** staff at enquiries the woman needs some sort of training and what happened to ask your senior to help if you don't know than to assume and advice clients based on assumptions for something that involves their money that supposed to be protected by the bank you work for...OK at the end I asked her to call the ***** department herself and find out what they expect her to do because now she was acting all so blonde on me,then she promised to email the letter the very same day and that I must call ***** in a day or 2.I gave them 2 days and called but they still haven't received anything.4 days later I went to the branch again to find out why haven't she emailed the letter and this time I talked to a team leader she didn't bother to explain to me why the was a delay but promised to do it the very same day and give me a call...she never kept her promise as well,I had to go there again after 2 days and to my surprise she was about to call me so she said.I had to speak to a manager to make sure they emailed the letter before I left the branch because they are a special case like that you have to go out of your way for them to be helpful,at last they emailed the letter I confirmed with ***** department which they also promised to give me a call in a day or 2 and now its a week later.I'm sick and tired of standard bank,all I'm asking for is for my claim to be processed so I can close all the Acc I have with them. I already opened a new Acc with another bank where my salary will be paid... I've been banking with std bank since I started working in 2001 and now this is the treatment I'm getting...My salary is the only means I have to provide for my family and now my children are starving because standard bank staff don't take their clients serious instead they are costing me more because its money that I'm using to do all this unnecessary follow ups...Hope I get helped this time around...Lastly how can the be activities in your Acc and you have cellphone banking but you don't get any SMS notification??? I must just part ways with standard bank our money is not safe at all...</p>