Bad service

<p>I requested a payment holiday on my bond beginning of July. The call centre told me that they will escalate the matter to the department that deals with such matters. I last heard from this department on the 7th of July promising to investigate and resolving the matter by the 11th of July. It is now the 2nd of August, my debit order for the previous month has gone off despite making the request to suspend it until I am back up on my feet. It is very ironic how banks are always quick to say we will do everything we can to help you keep your home but at a time where it really matters they take their own sweet time responding to such matters. Am really appalled and wish that this was a mere cheque account which I could easily switch to another bank. </p>