LM
Lerato M

1 reviews | Active since Mar 2016

01 Aug 2016, 11:25

Bad service

<p>On the 25 july i went to std diepsloot to have a debit order revised and i was promised by teller Vangy it will be done the next day. To this day im still waiting. I asked again to revise 105 which i was charged for yeller withdrawal and i was promised its free as i qualify for 1 free service monthly that was promised by teller in Randburg. On the 28 teller vangy called me and telle that her manaher said they wont revise 105 as it is not their problem and mistake i should go to randburg and complain there. I want to know what kind of a mager talk to her staff about customers like that. </p>

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Replies (2)
Standard Bank
Standard Bank's reply01 Aug 2016, 14:00
Official

Good day Lerato

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply10 Aug 2016, 09:30
Official

Dear Lerato

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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