BAD SERVICE

<p>I have a Bluebean Credit card. The pin number needs to be reset. I phone in and am told I will be waiting for 10 minutes as they are busy. I wait..Eventally get trough am told must visit my nearest branch. Do this wait in the queue lady helps me but it would seem that the card chip is faulty. Need a new card. Lady sends me to a booth with the instruction to request a new card on the telephone in the booth. Guess what? She has dialed the credit card department that I had spoken to and I was then again told to wait for 10 minutes.. How can this be. I am in Standard Bank and they cannot order a replacement card. How can this be???</p>