BAD SERVICE

<p>Good day</p> <p> </p> <p>My dad ID no: ********** 768087</p> <p> </p> <p>On the 07/07/2016 I went to standard bank for assistance reason being my father is late and he was banking with standard bank. I had all the documents they need Executor letter, ID of the deceased, Death Certificate , ID of the Executor which is me and the banking details of the Deceased Estate. I was given application to fill and I was advised that they are required to remove the stop order so that they must pay all the accounts that my father had with them before they can transfer the money into the Estate account. I understood the procedure and I was happy with the service. They lady that was assisting me her name is Molly she advised she will call me once everything is paid up on their side and they will transfer the funds.</p> <p> </p> <p>On the 14/07/2016 I received a call from her advising all has been done and the amount will be paid into the Estate account. Because it is from standard bank to FNB I know it take 48 to 72 hrs. On the 19th I went to FNB and I was advised there no money in the account. I called the standard bank deceased call centre and they advised they have not received anything from the branch I must go back to the branch.</p> <p> </p> <p>I went to the branch on the 21/07/2016 I was told a different story my father’s accounts need to be paid and I can’t do that because standard bank employers don’t know what is the process. The lady told me that they will contact me even now still nothing. I can’t believe this am very angry and frustrated. I CANT BELIVE EVEN NOW NO ONE HAS COME BACK TO ME</p> <p> </p>