Bad Service

<p>A total of R13,000 was ******* withdrawn from my account. It was withdrawn consecutively in amounts of 3 R4,000 and 2 R500. I quickly called the ***** Report number within the 1st withdrawal of R4,000 notice (from my cell phone) and when I was waiting for someone to answer the call the other 2 R4,000 were withdrawn. When finally a consultant took my call (his name is Hendrik) while he was busy verifying my details 2 R500 were also withdrawn. My bank card was in the wallet with me in this whole time</p> <p> </p> <p>Hendrik eventually managed to deregister my account on internet banking and asked me if I had anyone calling from the bank recently. I told him Heratious Ndaleni from Rosebank branch called the previous day 20th July and he asked me about my car that about to finish paying it off. Hendrik put me on hold for an hour until I was transferred to someone else whose name was Mapaseka, who didn’t know what the call was about. She also put on hold.</p> <p> </p> <p>In the process I quickly drove to the Rosebank Branch to verify if the call I received on 20th July 2016 was from the branch and Horatious Ndaleni confirmed that he was the one who made the call, it was a routine call that was made to other standard bank customers.</p> <p> </p> <p>I explained to Horatious about the ********** withdrawal that happened earlier and he referred me to Thenjiwe Mahlatsi. When I explained everything to both Horatious and Thenjiwe, they advised that I should then apply for an increase of overdraft or revolving credit. They later told me that the application was declined due to credit rating/score?? and from there on they couldn’t assist further. They left me hanging and not knowing what to do further.</p> <p> </p> <p>I then later went to the bank to apply for a temporary card to use in the meantime. I met with Horatious, he then only explained to me about why the application was declined. He refused to give me the printout about the decline and he said it’s on the email. Meaning that they sent it to me by email of which they haven’t until now. I haven’t received any further communication from Heratious and Thenjiwe regarding advise on anything going forward.</p> <p> </p> <p>Hendrik from ***** Line promised that an investigation officer would call my end of the day yesterday and no investigation officer has called me since. I have debit orders that will be going off soon and accounts to pay and no one has advised me on how resolve these I’m just left to fend for myself. The reference number I was given for the call is 2016.7.13525. I have a car that is being financed by VAF and its debit order is going off on the 31st of July, my relationship manager Mr. Horatious and Ms. Thenjiwe haven’t advise me on what to do with the payment. I have insurance for the car to pay and other things. My store accounts will lead me to getting poor credit rating and no one seems to care. Who is going to pay for all the debit order defaults??</p> <p> </p>