Bad service

<p>it was on the 15 june 2016 Spree made the payment refund to my account and i have phone the bank 3 times that if money was shoeing and apparently all people i spoke to said no money, callled Spree again and eventually the sand the statement that money being reversed, I phone standard bank and the lady log in a query for with reference number ********** 862. I called the bank 30/06/2016 they told me i'll get my money on the 13th of July.</p> <p> </p> <p>This is UNACCEPTABLE if i didnt call when the query will be logged after i have spend more than the money for the refund. I need the money since it was being refund 15/06/2016 im not prepared to stay till 13/07/2016... the service is pathetic</p>