Bad Service

<p>To whom it may concern.</p> <p> </p> <p>I have been with STD bank for more than 15 years but I am forced to get a new bank now. My home loan is also on STD bank. The storm damaged the roof of my house few months after I bought it. I called STD bank Insurance because I am paying, the consultant told me to fix the roof because my contract is still new and phone after six months. The proses took me a year. Then I phoned after a year but by claim was rejected. My English is not good so please excuse my spelling.</p> <p> </p> <p>As I was busy with the claim the ********* attacked my account. Wrong debit orders were going through from my account. In short ********* were getting my letters from my previous address 6-56 Alexander. I went to STD bank Bramley to update my address but the letters were sent to Alexander. After I bought the house I thought my letters will be sent to the correct address. I went to STA bank Balfour Park to update my details. But they keeps on sending letters to Alexander. I went to the branch several times but nothing was done. Debit order are still going out on my account even after I spoke with the consultant.</p> <p> </p> <p>On the 6/5 April 2016 my ATM cards and R2000 cash was ****** inside my ca ear Pan shopping centre. Nothing like that ever happened for me before. No doubt this is the same ********* who got info from my previous address. On the 6/7 April 2016 I called the card division to cancel my card (not to replace). At this time I was receiving debit order from Telkom / Auto Page and Vodacom. I went back to the branch end of April so that I can pay my R3000 over draft but only to find that I owe the STD bank R4000. Right now I owe over R7500 after I went to the bank plenty times to close the account but it is still open.</p> <p> </p> <p>I went today 2016/06/27 to Alexander STD bank to speak to them again to close and they promised they will call me but still nothing. I have had it with this now. If I do not get any response from anyone tomorrow to help to resolve the issue and to close off my account after I paid the R7000 I am in the process getting legal advice and will take it further if I have to.</p> <p> </p> <p>It feels like the ********* and STD is working with one together.</p>