1 reviews | Active since May 2016

30 May 2016, 16:05

Bad service

<p>So I opened a bank account in January 2016 at Standard Bank Parow branch. After I explained that I'm mostly overseas I needed my email to be my main notification Centre for OTP transactions etc</p> <p>Not only did she enter my email address wrong she didn't make my email as requested. So I had to go in to the bank again and fix the mess. Here I am, sitting overseas, have not received any emails for transactions or even a statement from Standard bank, but the branch manager " claims " he has no record of my emails I sent him in February 2016 asking to fix this mess ( but I have all the emails on my phone) </p> <p>So no tomorrow morning after long flights from overseas Im going to the bank to close my account cause I cannot deal with this lack of customer service </p>

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Replies (1)
Standard Bank
Standard Bank's reply31 May 2016, 06:57
Official

Good day Jessica Uys

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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