Bad service

I was assisted by a man by the name of Siya on the 6th April. I was going to open a new bank account. After waiting for nearly an hour to be assisted he finally called me and when I arrived at his desk he asked me what I needed and then he proceeded to ordering food from chicken licken for him and his colleagues. He then casually told me I already have an account with Standard bank.I had no recollection of having an account and he told me that I was lying. I again told him I don't remember opening an account and asked him for more info to which he could only tell me the account was opened between the year 2***. after informing him that I don't remember it he then proceeded to converse with his colleagues about the lunch. After going back and forth trying to enquire about this account I supposedly had he told he can not cancel it until I paid R9.00 bank charges. I went to pay them and he told me to use the ATM outside then he told me I owe a further R4.00. long story short he then opened an account for me but refused to give me a new card until I get my salary paid into the account. I need my card before then why must I wait for my salary to go through?