Bad service

I went to the wonderpark branch on 26March 2016 to open a savings account. I currently have a cheque acc and wanted to link the cheque with the savings acc. I was assisted by a chubby dark lady, who kept on explaining things in Tswana, and i kept on reminding her that i dont understand Tswana. She then asked if i had lost my ID before, said no. She told me that she cant activate my savings acc, she gave me a form to fill in and said she will send it to the ***** dept, and that dept will give her feedback. She told me to go back to the branch the following Tuesaday, because am working i went back on Saturday. I waited for an hour on the line, when it was my turn to be assisted, Evelyn, said the previous consultant is on leave and she wont be able to assist. She gave me a piece of paper to write details, and said the consultant that was assisting me will call me. No one contacted me. I went back for the third time today 16 April and explained my story again. I was told both consultants are on leave, i will have to start the process from scratch, but the systems are nt working, will have to go back to the branch another day. I have been loyal to this bank for years, am annoyed.