Bad Service

Good day <br> <br> I am hereby escalating my unhappiness regarding the unfairness of the way I was treated by Simphiwe Mkhonza.<br> <br> My grievance is as follows:<br> <br> On Thursday, 28 May 2015 Simphiwe called me at about 12:00 day time and confirmed that my monthly instalment is R7061,00 per month and that I was going to start to pay on the 25 of July 2015. He even stated in his conversation that he is bring me good news, indeed this was good news. The deal was then finalised under this telephonic agreement and he said he will get the Agent to call me to arrange for my signature. <br> <br> I then met an agent (Alan ) on Friday, 29 may 2015 to my surprise my monthly instalment was R7357,00 . I could not sign the documents I then called him to remind him of what the last instalments was that he gave me over the phone. This morning , I got an instalment of R7261.24.<br> <br> The contention: My final decision is based on the instalment that he quoted to me on Thursday of R7061,00 since nothing has changed it is the same deal. Please help.<br> <br>