SB
Samantha B
1 reviews | Active since Dec 2018
22 Jun 2021, 19:03
Bad service
Its so shocking as a new client to experience such shocking service , I have app**** for credit card and sent all 3 months statements and 3 payslip since last week but every day I get an email stating I have not sent the documents ,called call center numerous time and I am being told we will sent the request to a banker to call you ,even today I am still waiting
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Replies (2)
Standard Bank's replyOfficial
23 Jun 2021, 00:25Hello Samantha Bapela
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply23 Jun 2021, 00:25
Official
Hello Samantha Bapela
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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***
*** (fax)
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SB
Samantha B's updateReviewer Update
23 Jun 2021, 12:31I'm still waiting for a call to resolve the issue are u even going to call me
SB
Samantha B's update23 Jun 2021, 12:31
Reviewer Update
I'm still waiting for a call to resolve the issue are u even going to call me