Bad service

Got to the bank this morning to get bank statement. Firstly when I got there i had an argument with the security then I ha d one with Kathu. She was on the floor dealing with clients queries. She was upset because the security allowed me because I stood up for my rights. I battling getting hold of internet bank for half hour and then I got cut off. left the bank came back and that is when Kathu had to assist me. She took her own time. I then asked for the manager and he wasn't interested to come and see me His name is Martin not even the other manager in Enquiries. To put a cherry on the top Kathu was seeing another client walked out of her cubicle and left the client there. While I was waiting for a so called Manager/ whatever you want to call them she came and asked me Kathu has disappeared, not sure where she went and left the client there not knowing what to do. Is that not disgusting and terrible service. O then told that lady she need to lay a complaint. I am sick of being like trash. I have my account with STD for more than 20 and I relay feel like it is time for me reconsidering other banks. There was a young beautiful by the name of Tumie. SHe was running around trying to assist each client there. I feel that she is willing to assist clients. TRain her and get more people like her to do a good.