BAD SERVICE

I have been phoning the Call Centre all morning to ask them to put me through to the Manager at Melkbosstrand Branch but I get transferred to other Departments and have now given up. I do not know why Standard Bank makes life so difficult for their Customers. Why can't someone have given me the direct number. I need to speak to the Manager about FICA. I went into the Branch with my ID and proof of address ages ago which a lady photostated now I am getting Sms's and telephone calls that they need Fica Documention and to go to my local Branch. (I have already been) Please can the Manager look into this. Karen Schafer ***