SM
Sello M
1 reviews | Active since Oct 2024
12 Oct 2024, 05:38
Bad service
Hi everyone I'm steven sello molefe..I visited standard bank branch at kaalfontein corner on the 11th October 2024,I arrived there by 14:00 to collect a card it took me full 2 hours to get help,when I started to complain the lady her name goes by Belinda Hlatshwayo she gave me a worse attitude,she didn't even try to calm me down instead she said I can either go or stay by that it was already 15:30..I regret why I chose to collect my card there..I felt very sad and emotional disappointment towards her attitude..please standard bank team let her know the value of your clients or customers
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Replies (2)
Standard Bank's replyOfficial
12 Oct 2024, 07:59Good day Sello
Thank you for writing to us.
We sincerely apologise for the experience you received at our Kaalfontein Branch. Your experience is important to us, and we’re committed to improving our service. Thank you for bringing this to our attention; we’ll ensure it’s addressed promptly.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing to us.
We sincerely apologise for the experience you received at our Kaalfontein Branch. Your experience is important to us, and we’re committed to improving our service. Thank you for bringing this to our attention; we’ll ensure it’s addressed promptly.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Oct 2024, 07:59
Official
Good day Sello
Thank you for writing to us.
We sincerely apologise for the experience you received at our Kaalfontein Branch. Your experience is important to us, and we’re committed to improving our service. Thank you for bringing this to our attention; we’ll ensure it’s addressed promptly.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing to us.
We sincerely apologise for the experience you received at our Kaalfontein Branch. Your experience is important to us, and we’re committed to improving our service. Thank you for bringing this to our attention; we’ll ensure it’s addressed promptly.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Oct 2024, 13:50Dear Sello
Our team has tried calling you to no avail.
Please confirm a convenient time we may reach out to you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has tried calling you to no avail.
Please confirm a convenient time we may reach out to you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Oct 2024, 13:50
Official
Dear Sello
Our team has tried calling you to no avail.
Please confirm a convenient time we may reach out to you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has tried calling you to no avail.
Please confirm a convenient time we may reach out to you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***