Bad service

I made a claim from January and supp**** them with all the necessary information that they requested, however they never gotten back to me and whenever I call them to ask for the person who assisted me, they say he is busy, the whole. Finally when I got hold of the person (Siboniso Dlamini) he very arrogant as if he is doing me a favor, making all sorts of excuses that the claim was closed due to the fact that I was not cooperating, how can I not cooperate when Im the one paying and still driving a car with dents, after that he said the claim was closed because there was outstanding information from my accident report form and I asked why did they not inform me of that. These people are taking us for granted after we are the one's paying. This is done by Standard Insurance, a Standard Bank company.