Bad service

Dear CEO of Standard Bank

I am writing this email as disappointed client due to terrible service I received from Standard Bank consultant handling my application ***.

On the 5th February 2021 I app**** for further loan on my bond. The consultant that assisted me was Nkasane Mongezi. Til this day my application has not been processed. I have called the head office numerous time ( I lost count) to find out the hold up on the application; unfortunately no one has the answers.I am promised every time I call they will escalate the matter but still no response. It’s absurd!

Due to my frustration I lodged a complaint to Standard Bank complaints department, as well no assistance or feedback back in this regard.

This very disappointing for reputable company like Standard Bank, such poor customer service. No one knows what’s happening with the application process.

A very disappointed customer. Cacisa