Bad Service

I called standard bank private banking on 03 February 2025 at about 08h00 because there was an online (international) purchase done on my card even though I had it blocked to any of those transactions. I spoke to Natasha who did not even want to check anything on my account. She just said if I have a query regarding unknown activities I need to contact ***** department As much as I needed answers as to how that amount went through she never listened. She then transferred me to ***** department. I then spoke to Lilita who gave an unsatisfactory answer and wanted to transfer me back to Natasha's department for further explanation.