1 reviews | Active since Mar 2009
Bad service
<p>Yesterday (28/07/2017)my wife invested a large sum of money at Standard Bank Heidelberg(G) for 5 yrs @ 10% interst paid monthly. This is her only income. Since yesterday the system does not want to accept the deposts. Service at the bank was excelent. The proplem lies with the IT section. I can't believe that a big bank like standard bank takes so long to sort out the problem. Surely this problem is not an unique one. My concern is that she is losing interst from yesterday and might mis out on the 10% promotion.</p> <p>I also phoned the curtomer care line from the bank this morning. Ater waiting for nearly 10 min the consultant put me thtough to the accounts system, which does not oparate on Saturday. The lady at the customer care line did not even know that the accounts office is closed on saturdays.</p> <p>Kindly treat as urgent</p>
Dear Henry
Thank you for posting the message and allowing us the opportunity to investigate the matter.
We will be in contact with you as soon as possible.
Thanks,
Complaint Resolution Centre
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Dear Henry
Thank you for posting the message and allowing us the opportunity to investigate the matter.
We will be in contact with you as soon as possible.
Thanks,
Complaint Resolution Centre
***
Dear Mr Jacobs
I refer to our telephonic conversation and confirm that the matter has been addressed.
Thanks,
Complaint Resolution Centre
***
Dear Mr Jacobs
I refer to our telephonic conversation and confirm that the matter has been addressed.
Thanks,
Complaint Resolution Centre
***
Yours Faithfully The matter was addressed but not resolved. I'm still waiting for a written confirmation that the interest will be calculated from 28 July 2017
The customer help centre should sort out the problem and not pass the "buck".
Kindly investigate the problem thoroughly
Yours Faithfully The matter was addressed but not resolved. I'm still waiting for a written confirmation that the interest will be calculated from 28 July 2017
The customer help centre should sort out the problem and not pass the "buck".
Kindly investigate the problem thoroughly
Complaint Resolution Centre
I visit the branch on Friday(11/08/2017) to get more information about the short paid interest problem. The lady at the branch submitted my request to the appropriate channelsagain. I personally think that the problem must be solved at head office level. My wife received one sms on 31/07/2017 and another on 03/08/2017 reflecting her to be patient and the matter is receiving attention. I also sent a email on 29/07/2017. Receipt was acknowledge and to date no one contacted me via email or telephonically.
Kindly advise if you are now in a position to resolve this matter.
Complaint Resolution Centre
I visit the branch on Friday(11/08/2017) to get more information about the short paid interest problem. The lady at the branch submitted my request to the appropriate channelsagain. I personally think that the problem must be solved at head office level. My wife received one sms on 31/07/2017 and another on 03/08/2017 reflecting her to be patient and the matter is receiving attention. I also sent a email on 29/07/2017. Receipt was acknowledge and to date no one contacted me via email or telephonically.
Kindly advise if you are now in a position to resolve this matter.