JG
Jessie G

1 reviews | Active since Jun 2017

23 Jun 2017, 11:51

Bad Service

<p>Standard Bank's service has been down for most of the day. I understand that technology needs to be maintained but atleast some notifications can be given. I called their call centre and asked if the system is still down , lady said yes. I then proceeded to ask when will it be up again and she responds to me in the most irritating conscending tone one could think of. I told her not to speak to me in that tone and she hangs up on me. Standard Bank is the leading retail banker in this country yet they employ people with poor work ethic! Your staff dont represent your brand, what kind of people are you guys recruiting ?! disgusting service !</p>

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Replies (2)
Standard Bank
Standard Bank's reply10 Jul 2017, 14:47
Official

Dear Customer

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply17 Jul 2017, 10:53
Official

Dear Jessie

Kindly refer to the email correspondence and supply the relevant information'

Thanks,

Complaint resolution Centre

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