mS
mercia S

1 reviews | Active since Jan 2011

19 Jun 2017, 19:43

Bad service

<p>I bank cash every month because of the package of 50 notes for free at ATM. Last month the machine had a problem which the security guard confirmed, every other person struggled. I battled to bank R7000 a person inside the bank helped, we had to do about 5 deposits to get it done!!!! And I was charged for each one. For that I could have gone into the bank in the first instance. Tonight 19 June 2017 i wanted to do a internet transfer between accounts and transfer a holiday deposit and couldnt do .Had to phone call centre Spent 25 min still nobody abswering which itemised billing could confirm. What bad service.......</p>

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Replies (2)
Standard Bank
Standard Bank's reply21 Jun 2017, 10:24
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply22 Jun 2017, 07:56
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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